F.A.Q.

Q: Where are cigarettes sold at this website manufactured?
A: Cigarettes we sell are manufactured in Europe and comply with all standards and regulations adopted there. One carton contains ten packages (200 cigarettes). Prices at our website are specified per one carton

Q: Are there countries where you do not deliver to?
A: We deliver cigarettes to USA and Canada.

Q: Why are cigarettes sold on your website so cheap?
A: We sell cigarettes manufactured in European countries that pursue favorable tax policy and have relatively cheaper labor cost. That is why we can offer competitive cheap prices.

Q:How safe is to send you my credit card details?
A: We guarantee that all personal and credit card information is submitted with the highest level of security and precautions so you shouldn’t worry when entering your credit card data as it is fully encrypted using SSL encryption technology.

Q: Is it possible that your website can disclose personal data regarding its customers?
A: It is absolutely impossible. All information submitted by our customers is kept strictly confidential and cannot be disclosed even to any state entity or government agency as all orders are processed and shipped outside the United States. We do not sell or rent your personal information such as your name, e-mail, shipping address and phone number to any third party. It is used only for shipping.

Q: How long does delivery take?
A: All orders are processed and shipped within 48 hours after transaction submission. Official delivery time is 40 days however in most cases cigarettes are delivered within 2 weeks. If by any chance you haven’t received your parcel after 40 days since it was shipped, the parcel is declared to be lost or stolen. In situations of this kind you should immediately inform us about the case and we will reship your order or fully refund your money for the lost cigarettes.

Q: May shipping address differ from billing address?
A: Yes, however if you are our first time customer, you should provide us with the written confirmation telling that cigarettes must be sent to the shipping address you specified.

Q: What should I do if I am not at home when a parcel arrives?
A: A parcel can only be delivered personally to the addressee or to another person (e.g. a family member, a colleague, a porter, etc.) who will sign a receipt. If no one is at home, a postman will leave a notice and the parcel will be waiting for its addressee at the local post office.

Q: Is it a common situation when parcels get lost or stolen?
A: No. In most cases parcels are delivered as regular as clock-work. However taking into account that we ship from Europe, such unpleasant situations may rarely occur. If unfortunately your parcel got lost, we will immediately reship you the missing items or issue a full refund according to your wish.

Q: Do you take any additional charges to the prices set on your site?
A: No. We do not take any additional charges. You pay just product and delivery cost.

Q: Are you planning to diversify your product range?
A: Yes. We strive to offer our customers a wide choice of cigarette brands.

Q: Does your cigarette online shop store information about its customers on file?
A: No, we do not store this information.

Q: Are cigarettes sold on your website the first choice?
A: The cigarettes sold on our website are made in Europe. They are always fresh and of the highest quality available on the market.

Q: Do European cigarettes taste like American?
A: The tobacco products we sell are manufactured in Europe. They are not imitations of the world famous brands, they are original products made by world-known manufacturers. There may be a small difference in the taste, but there are no differences in the quality between American and European cigarettes sold in our cigarette online store. All packages are properly marked and labeled by corresponding tobacco company. There is the only one difference. Cigarettes manufactured in Europe are not fire safe as those sold in USA. However a lot of smokers are not satisfied with fire safe cigarettes as they have cooper or metallic after-taste.

Q: Is it legal to ship cigarettes and tobacco?
A: Yes, it is absolutely legal if tobacco products are intended for personal use only but not for resale. Apart from that a customer must be of legal age.